PRIVACY POLICY

Last Updated June 16, 2026

This Privacy Policy for Purely Concrete Inc. ("we," "us," or "our") explains how and why we collect, use, store, disclose, and protect personal information when you use our website, request an estimate, contact us, receive SMS messages from us, or otherwise interact with us.

We operate the website https://purelyconcrete.com (the "Site") and provide residential concrete services in Orange County and LA County, California, including driveways, patios, walkways, slabs, repairs, concrete replacement, and residential concrete services.

If you do not agree with this Privacy Policy, please do not use the Site or provide personal information to us. If you have questions, you may contact us at [email protected] or (866) 783-5750.

SUMMARY OF KEY POINTS

What personal information do we collect?

We may collect personal information you provide to us, such as your name, phone number, email address, mailing address, service address, estimate request details, customer inquiry details, appointment details, communication records, and SMS consent records.

Do we collect sensitive personal information?

We do not intentionally collect or process sensitive personal information, such as racial or ethnic origin, religious beliefs, sexual orientation, health information, or government identification numbers.

Do we collect information from third parties?

We do not use third-party data for our SMS messaging program. We may receive information from service providers that help us operate the Site, communications, scheduling, analytics, or customer support.

How do we use your information?

We use your information to respond to inquiries, provide estimates, schedule appointments, communicate with you, provide customer support, send SMS messages with consent, improve the Site, operate our business, protect against fraud or misuse, and comply with legal obligations.

Do we share SMS or mobile information?

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support of customer service, scheduling, estimates, communications, and business operations is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

How do you opt out of SMS messages?

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

4. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

5. SMS TEXT MESSAGING PRIVACY

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. UNITED STATES PRIVACY RIGHTS

12. DO WE UPDATE THIS POLICY?

13. HOW CAN YOU CONTACT US?

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR INFORMATION?

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you request an estimate, submit a website form, call us, email us, consent to receive communications, request customer support, or otherwise contact us.

The personal information we may collect includes:

- Name

- Phone number

- Email address

- Mailing address

- Service or project address

- Service area or location information

- Estimate request details

- Appointment or scheduling details

- Customer inquiry details

- Communication records

- SMS consent status

- SMS opt-in records

- SMS opt-out records

- SMS message preferences

- SMS messaging history

Customers may request estimates through the Site or by phone. We do not currently allow users to create accounts through the Site, and we do not accept payments through the Site.

Sensitive Information

We do not intentionally collect sensitive personal information.

SMS and Mobile Information

If you provide your mobile phone number and consent to receive SMS messages from Purely Concrete Inc., we may collect and process your mobile phone number, SMS opt-in status, SMS consent records, SMS opt-out records, message preferences, and related messaging history.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support of customer service, scheduling, estimates, communications, and business operations is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

Information Automatically Collected

When you visit or use the Site, we may automatically collect certain technical information, such as:

- IP address

- Browser and device characteristics

- Operating system

- Referring URLs

- Pages viewed

- Date and time of visits

- Device information

- General location information based on IP address

- Site usage and performance data

We use this information to help operate the Site, maintain security, analyze performance, improve user experience, and understand how visitors use the Site.

2. HOW DO WE USE YOUR INFORMATION?

We may use personal information for the following purposes:

- To respond to estimate requests and customer inquiries.

- To schedule appointments and communicate about services.

- To provide residential concrete services.

- To send appointment reminders, estimate follow-ups, missed call text backs, project coordination messages, customer support responses, and service-related communications.

- To send marketing communications with your consent, including seasonal promotions, special offers, service updates, and related promotional messages.

- To request feedback or reviews.

- To improve the Site, services, communications, and customer experience.

- To maintain records of customer communications, consent, estimates, and service requests.

- To protect the Site, our business, customers, and others from fraud, misuse, security incidents, or illegal activity.

- To comply with legal obligations, carrier requirements, industry standards, and applicable regulations.

3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share personal information in the following situations:

Service Providers and Contractors

We may share information with vendors, service providers, subcontractors, contractors, or agents who perform services for us or on our behalf. These may include website hosting, analytics, communications, customer relationship management, scheduling, customer support, advertising support, and business operations.

Legal Obligations

We may disclose information when required to comply with applicable law, legal process, court orders, government requests, or regulatory requirements.

Protection of Rights and Safety

We may disclose information if we believe it is necessary to investigate, prevent, or take action regarding suspected fraud, policy violations, illegal activity, safety concerns, disputes, or potential harm.

Business Transfers

We may share or transfer information in connection with a merger, sale of company assets, financing, acquisition, restructuring, or similar business transaction.

SMS and Mobile Information

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support of customer service, scheduling, estimates, communications, and business operations is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

4. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

We may use cookies, pixels, web beacons, analytics tools, and similar technologies to collect and store information when you interact with the Site.

These technologies may help us:

- Operate the Site.

- Maintain Site security.

- Prevent crashes and fix bugs.

- Understand how visitors use the Site.

- Improve performance and user experience.

- Measure marketing effectiveness.

We may use third-party analytics tools, such as Google Analytics, to help us understand Site usage. To opt out of Google Analytics tracking across websites, you can visit https://tools.google.com/dlpage/gaoptout.

Any cookies, analytics, advertising, or tracking technologies described in this section do not include text messaging originator opt-in data or SMS consent. We do not share SMS opt-in data, SMS consent records, or mobile phone numbers with third parties or affiliates for marketing or promotional purposes.

5. SMS TEXT MESSAGING PRIVACY

If you provide your phone number and consent to receive SMS messages from Purely Concrete Inc., we may use your phone number to send conversational, informational, transactional, and marketing text messages.

SMS messages may include:

- Estimate follow-ups

- Appointment scheduling

- Appointment reminders

- Missed call text backs

- Customer support responses

- Project coordination messages

- Service updates

- Seasonal promotions

- Special offers

- Marketing or promotional messages

Message frequency varies. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. After you send STOP, we may send a confirmation message that you have been unsubscribed. You may request assistance by replying HELP. You may also contact us at [email protected] or (866) 783-5750.

We use SMS information only to provide and manage our messaging program, respond to customer inquiries, provide customer support, maintain consent and opt-out records, and comply with applicable laws, carrier requirements, and industry standards.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support of customer service, scheduling, estimates, communications, and business operations is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.

We may retain information for business, legal, tax, accounting, warranty, customer service, dispute resolution, regulatory, carrier compliance, and operational purposes.

We may retain SMS consent records, opt-in records, opt-out records, and related messaging records as needed to document compliance with applicable laws, carrier requirements, and industry standards.

When we no longer have a legitimate business need to process personal information, we will delete, anonymize, or securely store it until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information.

However, no electronic transmission over the Internet or storage system can be guaranteed to be 100% secure. We cannot guarantee that unauthorized third parties will never be able to defeat our safeguards or improperly collect, access, steal, or modify information.

You should use the Site and communicate with us only within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect, solicit, sell, share, or market personal information from children under 18 years of age.

By using the Site or Services, you represent that you are at least 18 years old. If we learn that we have collected personal information from a child under 18, we will take reasonable steps to delete that information.

If you believe we may have collected information from a child under 18, please contact us at [email protected].

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

- Request access to personal information we collect about you.

- Request correction of inaccurate or incomplete personal information.

- Request deletion of your personal information.

- Request restriction of certain processing.

- Object to certain processing.

- Request a copy of your personal information in a portable format.

- Opt out of marketing communications.

- Opt out of SMS messages by replying STOP.

- Withdraw consent where we rely on consent.

To exercise privacy rights, contact us at [email protected].

Opting Out of Marketing Communications

You may opt out of marketing communications at any time by following unsubscribe instructions in emails, replying STOP to SMS messages, or contacting us directly.

After you opt out, we may still send non-marketing messages, such as responses to service requests, appointment reminders, project coordination messages, customer support messages, or legally required communications.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Some browsers and devices include a Do-Not-Track ("DNT") setting. Because there is not yet a uniform standard for recognizing and responding to DNT signals, we do not currently respond to DNT browser signals.

If a standard for online tracking is adopted that we must follow in the future, we will update this Privacy Policy.

11. UNITED STATES PRIVACY RIGHTS

Depending on your state of residence and applicable law, you may have specific rights regarding your personal information, including rights to:

- Know whether we process your personal information.

- Access your personal information.

- Correct inaccurate personal information.

- Request deletion of your personal information.

- Obtain a copy of personal information you provided to us.

- Opt out of targeted advertising, sale, or sharing where applicable.

- Limit the use or disclosure of sensitive personal information where applicable.

- Appeal a decision if we decline to process your request and applicable law provides an appeal right.

We do not sell personal information in the traditional sense of exchanging personal information for money.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Submitting a Privacy Rights Request

You may submit a request by contacting us at [email protected].

We may need to verify your identity before processing your request. We will use information provided in connection with a privacy request only to verify your identity or authority to make the request.

Authorized Agents

Depending on applicable law, you may designate an authorized agent to make a request on your behalf. We may require proof that the agent is authorized to act on your behalf and may still require you to verify your identity directly with us.

Appeals

If we decline to take action regarding your request and applicable law allows an appeal, you may appeal by contacting us at [email protected] and stating that you are submitting a privacy rights appeal.

12. DO WE UPDATE THIS POLICY?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this policy.

If we make material changes, we may notify you by posting a notice on the Site or by contacting you directly where appropriate.

13. HOW CAN YOU CONTACT US?

If you have questions or comments about this Privacy Policy, you may contact us at:

Purely Concrete Inc.

990 North Enterprise Street

Orange, CA 92867

United States

Phone: (866) 783-5750

Email: [email protected]

Website: https://purelyconcrete.com

License: C-8 #1144184

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR INFORMATION?

Depending on applicable law, you may request access to, correction of, or deletion of personal information we collect from you. You may also request details about how we process your information or withdraw consent where applicable.

To request to review, update, or delete your personal information, contact us at [email protected].

To opt out of SMS messages, reply STOP to any SMS message from Purely Concrete Inc. To request SMS assistance, reply HELP.